Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in new condition, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Damaged items or packaging may result in rejection of the return or a re-stocking fee. Do not write on, tape, sticker, or otherwise alter the outer appearance of any original packaging, especially boot boxes. Please return boots inside the sleeve or box you received in order to protect the packaging from damage. 

Initiate a Return

To start a return, please visit your account at our website: account.bns.ski. View your order and initiate what you want to return. Return shipping costs will be deducted from your return. If you received free outbound shipping on your order and the return moves your order below the free shipping threshold, you may be charged outbound shipping on your return at our discretion.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  1. Certain items like perishable goods and personal care goods (such as beauty products) cannot be returned.
  2. Sale items are non-refundable and non-exchangeable except sale boots, clothing and gloves, which may be exchanged for an alternative item(s) or store credit.
  3. Exchanges on sale boots, clothing, and gloves must be returned within seven days of receipt.
  4. All full-priced merchandise must be returned within thirty days of purchase.
  5. No returns or exchanges are allowed on all other sale merchandise, special orders, or customized items (skis with bindings, cut poles, custom footbeds, etc). We may be able to do an exchange or store credit at our discretion.  You can request a return that may be rejected or Contact us.
  6. We cannot accept returns on sale items or gift cards except as listed above.
  7. Our ski satisfaction guarantee applies to hand-selected skis that have been stone-ground by us only.  All other ski returns are accepted at the discretion of Boulder Nordic Sport.

Boulder Nordic & Cycle Sport pledges to do its best to resolve any issues and assist you in any way possible. Contact us if you have any trouble or questions about your gear and we will help.

Exchanges
The fastest way to exchange the item you have for the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If this does not work for you, please contact us.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded using your original payment method within ten business days if approved. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@bouldernordic.com.

Warranty Issues

Most manufacturers provide at least a one-year warranty for manufacturer defects. Call us and we will help you get your gear fixed/replaced quickly. Closing a pole in the car door or snapping a ski after hucking a 10-foot kicker is not a manufacturer defect. But call us anyway, and we'll try to help you with a discount on a replacement.

Please call or visit us in-person to obtain a Return Approval (RA) before sending items in for warranty coverage.