Refund policy

Our Commitment

Boulder Nordic & Cycle Sport pledges to do its best to resolve any issues and assist you in any way possible. Contact us if you have any trouble or questions about your gear, and we will help.

We want you to love your gear! We have a 30-day return policy for most items, which means you have 30 days after receiving your order to request a return. Bikes have a 7-day return window.

Return Eligibility Requirements

To be eligible for a return, your item must be:

  • In new, unworn, and unused condition
  • With all original tags attached
  • In its original packaging and condition

You'll also need your receipt or proof of purchase.

Important: Do not write on, tape, sticker, or otherwise alter the outer appearance of any original packaging, especially boot boxes. Please return boots inside the sleeve or box you received to protect the packaging from damage. Damaged items or packaging may result in the return being rejected or a restocking fee.

How to Initiate a Return

To start a return, please visit your account at account.bns.ski, view your order, and initiate the return you want. Items returned to us without prior request will not be accepted.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.

You can always contact us at sales@bouldernordic.com for any return questions.

Return Shipping Costs & Fees

  • Return shipping fee: $16 will be deducted from your refund to cover the cost of shipping items back to us
  • Oversize items and bikes may require additional return shipping fees
  • Free shipping recoupment: If your order qualified for free shipping (orders over $100) but your return reduces the order total below $100, the original outbound shipping cost will also be deducted from your refund

Example: If you received free shipping on a $150 order but return $75 worth of items (bringing your net order to $75), we'll deduct both the $16 return shipping fee AND the original outbound shipping cost from your refund.

Our Responsibility: Shipping fees will not be charged for returns due to defective, damaged, or incorrect items shipped by us.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will make it right at no cost to you for shipping.

Non-Returnable Items & Exceptions

The following items cannot be returned:

  1. Perishable goods and personal care items (such as beauty products)
  2. Gift cards
  3. Special orders and customized items (skis with bindings, cut poles, custom footbeds, etc.) - We may be able to offer an exchange or store credit at our discretion
  4. Most sale items
    • Sale items are non-refundable and non-exchangeable, except:
      • Sale boots, clothing, and gloves may be exchanged for alternative item(s) or store credit within 7 days of receipt
      • All other sale merchandise cannot be returned or exchanged

Full-priced merchandise must be returned within 30 days of purchase.

Ski Satisfaction Guarantee: Our ski satisfaction guarantee applies to hand-selected skis that have been stone-ground by us only. All other ski returns are accepted at the discretion of Boulder Nordic Sport.

Exchanges

We can exchange items for you. If you select an exchange (instead of return), we will process the exchange and ship the new item to you once we receive the original item. We will honor free outbound shipping on the original shipment, but may charge shipping for the replacement item. If you can't wait for your exchanged item to get back to us, the fastest way to exchange an item is to place a new order for the item you want and return the item you have (not exchange).

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded using your original payment method within 10 business days.

Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at sales@bouldernordic.com.

Warranty Issues

Most manufacturers provide at least a one-year warranty for manufacturer defects. If you believe you have a warranty issue, call us and we will help you get your gear fixed or replaced quickly.

Note: Damage from misuse (closing a pole in a car door, snapping a ski after hucking a 10-foot kicker, etc.) is not covered under manufacturer warranty. But call us anyway—we'll try to help you with a discount on a replacement.

To initiate a warranty return: Please visit account.bns.ski, call us, or visit us in-person to obtain a Return Approval (RA) before sending items in for warranty coverage. Warranty return shipping policies vary by manufacturer.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.